Return & Refund Policy

Last Updated: September 2026

At MyBabyYo, we carefully check and pack every order before dispatch to ensure your products reach you in good condition. We want you to shop with confidence, so we have kept our return and refund process simple and transparent.

1. Eligibility for Returns

Returns are accepted only in the following situations:

Damaged Product: If your order arrives damaged due to transit or handling.

Incorrect Product: If you receive an item that is different from what you ordered.

Defective Product: If an item has a genuine manufacturing defect.

Items that have been used, washed, altered, damaged after delivery, or are not in their original condition may not be eligible for return.

2. Return Request

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of receiving your order.

To process your request, you may be required to provide:

Your order number
Clear photographs of the product
Photographs of the packaging
A short video showing the issue, where required

Our team will review the request and confirm whether the item qualifies for a return.

3. Product Condition

For an approved return, the product must be unused, unwashed and in its original condition and packaging, along with any tags, labels or accessories supplied with the product.

For hygiene reasons, products that have been used or washed cannot normally be returned.

4. Non-Returnable Items

We do not accept returns for products simply because the customer has changed their mind, selected the wrong size, or no longer wants the product.

Sale, clearance, promotional or personalised items may also be non-returnable where specifically stated on the product page.

5. Refunds & Replacements

Once the returned product has been received and inspected, we will inform you whether your return has been approved.

Depending on the situation, we may offer a replacement or refund for an eligible product.

If a refund is approved, it will be processed through the applicable payment method used for the order, subject to the processing time of the relevant payment provider.

6. Delivery Charges

Original delivery charges are generally non-refundable, unless the return is due to an error on our part, such as sending an incorrect product or an item that arrived damaged or defective.

Return shipping arrangements will be communicated by our team when your return request is approved.

7. Cash on Delivery Orders

For Cash on Delivery orders, any applicable refund will be processed through a mutually agreed refund method after the returned product has been received and inspected.

Any advance payment, COD processing amount or other applicable charges will be handled according to the terms communicated at the time of order confirmation.

8. Exchanges

If you receive an incorrect, damaged or defective product, we may provide an exchange subject to product availability.

If the replacement item is unavailable, an eligible refund may be offered instead.

9. Order Cancellation

Orders can only be cancelled before they are dispatched.

Once an order has been dispatched, it may no longer be cancelled through the normal order-cancellation process. You may contact our customer support team, and we will advise you of the available options.

10. How to Contact Us

For return, refund or replacement requests, please contact our customer support team with your order number and details of the issue.

MyBabyYo
Website: mybabyyo.com
WhatsApp: +92 333 5321964

We reserve the right to review each return request individually and determine eligibility based on the condition of the product and the circumstances of the request.